These Terms and Conditions apply to the provision of products by Bearhug (Bearhug, we, us, our), to you as a Customer of our Services (Customer, you, your) and together referred to as the parties under this agreement (Agreement).

These Terms and Conditions cover everything connected with the provision of the products. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

For failures with the product, you are entitled to a refund for the product or reimbursement for its reduced value. This Limited Warranty applies to physical goods, and only for physical goods, purchased from Bearhug Pallet Wraps Pty Ltd.

What does this limited warranty cover?

This Limited Warranty covers any functional defects occurring under ‘normal use’ that impede the function of the product during the Warranty Period.

What will we do to correct problems?

During the Warranty Period Bearhug will repair or, if not possible, replace, at no charge, products or parts of a product that prove defective because of proper conduct/usage, under ‘normal use’ and maintenance.

How long does the coverage last?

The Warranty Period for Reusable Pallet Wraps and Reusable Keg Wraps purchased from Bearhug is 2 years from the date of purchase.

The Warranty Period for Reusable Pallet Bands purchased from Bearhug is 1 year from the date of purchase. A repaired or replacement wrap assumes the remaining warranty of the original wrap.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

This Limited Warranty does not cover expenses incurred in the process of submitting a warranty claim.

This Limited Warranty does not cover any cosmetic damage to the products or any damage that has no effect on the function of the product.

This Limited Warranty does not cover the product once any modifications or alterations have been made to the product by the customer unless approved by Bearhug.

What do you have to do?

To obtain warranty service you must contact Bearhug with images of defects or malfunctions, whereby we will determine the most appropriate solution.

Appendix

‘Normal Use’

Means using the wrap in a manner that it has been designed for/to.

Normal use includes applying, removing and rolling wraps in the same manner as the demonstrations provided by Bearhug.

Normal use includes using the wrap on a load with a TI-HI and stacking pattern suitable for the stock being moved or stored, and a pallet that is in good condition, i.e. no broken boards, no protruding splinters or nails, no mold or rot.

Normal use includes installing the wrap on a static load.

Normal use includes tightening the wrap without the aid of a mechanical advantage, only human powered installation is covered in the limited warranty unless it is a mechanical system supplied by Bearhug.

Normal use includes installing the wrap on the load using the straps with their corresponding rings and configuration.

Normal use includes tightening / fastening the wrap onto itself or the load however not around the pallet itself. Excluding the base straps, the wrap should only be in contact with the load and itself, not the pallet, to avoid fraying and other damaging forces.